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Frequently Asked Questions

Wescover Is Back!

As a Creator, What Has Changed in Wescover’s Overall Workflow?

Payment and Transactions

What commission does Wescover charge, and has it changed post-acquisition?

How will the payment process work?

How are international orders processed, and what platform is used?

Is the payment information from my previous orders still accessible?

Creator Opportunities and Visibility

How will this acquisition benefit clients looking for artists?

Can Wescover creators directly collaborate with Book An Artist opportunities?

Will the acquisition create more opportunities for artists?

Is it beneficial for artists to switch to the alternate platform?

How does Wescover support creators in gaining visibility?

Can I feature my work on the platform if I’m also listed on other websites?

Invoicing and Client Management

How do I create an invoice?

Will the acquisition create more opportunities for artists?

Why does my messaging system look different?

Messaging System

Why do messages open in a different tab?

How do I communicate with customers?

Technical and Support Queries

Who can I contact for technical support?

What should I do if the platform doesn’t save my edits or crashes?

Why is my work not showing up or being displayed incorrectly?

Profile and Listing Management

What should I focus on when updating my profile?

Can I showcase my work without displaying prices?

Is it possible to change product photos or listings?

How can I delete items or mark them as sold?

How can my page be restored?

Do I have to set up new account if i had an existing account on wesover?

How do I edit my product?

How to Log in to Your Wescover Account and Add a New Product

Can I highlight sold products to showcase my portfolio?

How to Mark a Product as Sold or Out of Stock

How can I update my profile after a rebrand?

My listings are not appearing in search results. How can I fix this?

Orders and Purchases (For Buyers)

How do I communicate with creators?

How do I get notified when a purchase is made?

How to Access Order Details on Our Platform?

How to purchase/buy a product on wescover?

How do I check the details of a purchased item to be shipped?

How do I access my Inbox and Orders?

How do I make a payment to purchase a product?

Future Plans and Updates

When will the mobile app be available, and what features will it include?

Are there any exclusive benefits for creators following the acquisition?

How can I apply to join Wescover as a creator?

Will there be sales directly on Wescover again?

Can I upload a CSV file with my listings?

General Platform Information

What does Wescover’s acquisition by Book An Artist mean for creators?

What happens to my Trade Account as a buyer?

Will Book An Artist and Wescover eventually merge?

What’s new with Wescover since its relaunch?

About Book An Artist

What does Book An Artist do?